A Year of Focus and Momentum

We are fulfilling
our vision to be
super-specialists...

Illustration of Halfords store and autocenter

Halfords is the nation’s go-to retailer and services provider for motorists and cyclists

We are a household-name retailer with over 125 years of heritage and market-leading awareness of our brand. Over 20 million customers visit us each year.

We have nationwide coverage, offering customers a unique and differentiated omnichannel experience across motoring and cycling products and services.

Read more in Our Marketplace

1 Inspire

We are increasing our range of unique and innovative products, furthering our progress towards our vision to be super-specialists in motoring and cycling.

2 Support

We are supporting our customers through a unique and more convenient services offer.

3 Lifetime

Our move to super-specialism will drive customer loyalty and retention.

...by responding
to the nation’s
needs

Illustration of Halfords Mobile Expert van

Evolving into a services-focused business

There is a clear rationale to further accelerate our service-led strategy. The UK’s motoring service market is highly-fragmented with no clear market leader. Combined with our unique and advantaged business model, we have a significant opportunity to accelerate the growth of our Services business.

Our services proposition has been further enhanced by the acquisitions of McConechy’s Tyre Service and Tyres on the Drive, which bring scale, convenience and capability to the Halfords Group.

Read more in Our Strategy

1 Inspire

Our investment in colleagues and technology will give us a competitive advantage in a fragmented market of independent operators.

2 Support

Expanding our physical footprint in garages and mobile vans will provide even more convenience to the customer.

3 Lifetime

We will grow our business via the acquisition of new customers, harnessing the scale of the Group.

...and building a
sustainable
future...

Acting responsibly for a sustainable future

Sustainability is a well-established, but growing area, in the retail sector, with consumers increasingly mindful of ‘green’ living, reduction of plastic consumption and ethical recycling

We have a unique opportunity to support sustainability efforts by helping to build an ‘electric nation’, through the provision of E-mobility bikes and scooters and the service and maintenance of E-bikes, E-scooters and electric vehicles.

Read more in Our ESG Strategy

1 Inspire

We are championing the shift to electric mobility by inspiring our customers and communities to make better environmental choices.

2 Support

We will help put the consumer in control, through products, services and solutions. We will support them on their road to an electric future.

3 Lifetime

We aim to make our business carbon neutral by 2050 by engaging our colleagues to help us deliver on our Lifetime ambition.

...always caring
about our customers’
lives on the move.

Our colleagues are the driving force behind our success

Our colleagues are at the heart of our business and have passion, dedication and a ‘can do’ attitude, making them the foundation of our long-term sustainable success.

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