To ensure a meaningful comparison, we have shown certain KPIs on a 52-week basis and pre-IFRS 16. Please refer to the footnotes where appropriate.

Shareholder KPIs

KPIDefinitionCommitmentPerformanceHistoric Performance
Underlying profit before tax1Profit before income tax and non-underlying items as shown in the Group Income Statement.The Board considers that this measurement of profitability provides stakeholders with information on trends and performance, before the effect of non-underlying items.Underlying profit before tax declined -4.9% year on year driven by the Retail business which saw sales decline as a result of mild winter temperatures and falling consumer confidence as Brexit uncertainty continued.
Underlying earnings per share ("EPS")1Profit after income tax and before non-underlying items as shown in the Group Income Statement, divided by the number of shares in issue.EPS is a measure of our investment thesis and, as such, we aim to manage revenues, margins and invest in long-term growth.Underlying earnings per share were 24.3p, a decrease of -0.8%.
Underlying EBIT and Underlying EBITDA1Underlying EBIT results from operating activities before non-underlying items. Underlying EBITDA further removes Depreciation and Amortisation.The Board considers that these measurements of profitability are a viable alternative to underlying profit and uses these measures to incentivise Management.Underlying EBIT declined -5.6% year-on-year per explanation above. EBITDA declined -3.0%.
The above numbers represent Underlying EBITDA
Dividend per Ordinary Share1Dividends returned to shareholders divided by the number of shares in issue.Given the impact of COVID-19 we have suspended the dividend until visibility of the near-term outlook improves. In normal times we remain committed to paying a dividend.In line with previous guidance, there will be a nil final dividend for the financial year ended 3 April 2020 meaning the full-year dividend is 6.18 pence.
Free Cash Flow2Adjusted Operating Cash Flow less capital expenditure, net finance costs, taxation, exchange movement and arrangement fees on loans.Our medium-term target is to grow Free Cash Flow over the current three-year period (FY20 – FY22) compared with the previous three years (FY17 – FY19).The Group generated a Free Cash Flow of £54.6m, +27.9% above last year.
Net Debt to Underlying EBITDA ratio2Represented by the ratio of Net Debt to Underlying EBITDA.We currently continue to target a ratio of 1.05, with a range of up to 1.55 to allow for appropriate M&A. We will arrive at the debt target over time. This ratio helps to compare the financial result for the year to debt levels.The Group had a Net Debt to underlying EBITDA ratio of 0.8 times at the end of FY20, having remained broadly static since 2017.
Like-for-like sales1Revenues from stores, Autocentres and websites that have been trading for at least a year (but excluding prior year sales of stores and Autocentres closed during the year) at constant foreign exchange rates.Like-for-like sales is a widely used indicator of a retailer's trading performance, and is a comparable measure of our year-on-year sales performance.Group like-for-like sales declined -1.8% with Retail declining -2.3% and Autocentres in growth up +1.4%. Within Retail, Motoring declined -5.3% due to mild winter conditions in H2 whereas Cycling grew +2.3%, seeing both a strong start and end to FY20.
FY20 LFL
sales movement
Halfords Group-1.8%
Retail-2.3%
Motoring-5.3%
Cycling2.3%
Autocentres1.4%

Definition

Profit before income tax and non-underlying items as shown in the Group Income Statement.

Commitment

The Board considers that this measurement of profitability provides stakeholders with information on trends and performance, before the effect of non-underlying items.

Performance

Underlying profit before tax declined -4.9% year on year driven by the Retail business which saw sales decline as a result of mild winter temperatures and falling consumer confidence as Brexit uncertainty continued.

Historic Performance

Definition

Profit after income tax and before non-underlying items as shown in the Group Income Statement, divided by the number of shares in issue.

Commitment

EPS is a measure of our investment thesis and, as such, we aim to manage revenues, margins and invest in long-term growth.

Performance

Underlying earnings per share were 24.3p, a decrease of -0.8%.

Historic Performance

Definition

Underlying EBIT results from operating activities before non-underlying items. Underlying EBITDA further removes Depreciation and Amortisation.

Commitment

The Board considers that these measurements of profitability are a viable alternative to underlying profit and uses these measures to incentivise Management.

Performance

Underlying EBIT declined -5.6% year-on-year per explanation above. EBITDA declined -3.0%.

Historic Performance


The above numbers represent Underlying EBITDA

Definition

Dividends returned to shareholders divided by the number of shares in issue.

Commitment

Given the impact of COVID-19 we have suspended the dividend until visibility of the near-term outlook improves. In normal times we remain committed to paying a dividend.

Performance

In line with previous guidance, there will be a nil final dividend for the financial year ended 3 April 2020 meaning the full-year dividend is 6.18 pence.

Historic Performance

Definition

Adjusted Operating Cash Flow less capital expenditure, net finance costs, taxation, exchange movement and arrangement fees on loans.

Commitment

Our medium-term target is to grow Free Cash Flow over the current three-year period (FY20 – FY22) compared with the previous three years (FY17 – FY19).

Performance

The Group generated a Free Cash Flow of £54.6m, +27.9% above last year.

Historic Performance

Definition

Represented by the ratio of Net Debt to Underlying EBITDA.

Commitment

We currently continue to target a ratio of 1.05, with a range of up to 1.55 to allow for appropriate M&A. We will arrive at the debt target over time. This ratio helps to compare the financial result for the year to debt levels.

Performance

The Group had a Net Debt to underlying EBITDA ratio of 0.8 times at the end of FY20, having remained broadly static since 2017.

Historic Performance

Definition

Revenues from stores, Autocentres and websites that have been trading for at least a year (but excluding prior year sales of stores and Autocentres closed during the year) at constant foreign exchange rates.

Commitment

Like-for-like sales is a widely used indicator of a retailer's trading performance, and is a comparable measure of our year-on-year sales performance.

Performance

Group like-for-like sales declined -1.8% with Retail declining -2.3% and Autocentres in growth up +1.4%. Within Retail, Motoring declined -5.3% due to mild winter conditions in H2 whereas Cycling grew +2.3%, seeing both a strong start and end to FY20.

Historic Performance

FY20 LFL
sales movement
Halfords Group-1.8%
Retail-2.3%
Motoring-5.3%
Cycling2.3%
Autocentres1.4%

1 Numbers presented are on a 52-week basis and pre-IFRS 16.

2 Numbers presented are on a 53-week basis and pre-IFRS 16.

Operational KPIs

KPIDefinitionCommitmentPerformanceHistoric Performance
Service-related Group sales growth1Service-related Group sales is the income derived from the fitting or repair services themselves along with the associated product sold within the same transaction.To grow service-related Group sales faster than total Group sales growth.Service-related Group sales continued to grow faster than overall Group sales, with a growth of +8.9% on last year and now accounting for over 26% of total Group sales.

FY20:

+8.9%

FY19:

+1.6%

Group Colleague EngagementThe proportion of Group colleagues who respond positively to the questions in the Colleague Engagement Survey.We aim to improve Colleague Engagement across the Group with specific focus on required areas identified by colleagues.Due to COVID-19, the decision was made to delay the Colleague Engagement Survey.
Customer Net Promoter Score ("NPS")Measure the changes in NPS of our Retail stores and Autocentres.We are committed to improving the score with our customers across the Group.NPS in Retail finished FY20 at 62.4 which was a decline of -0.5 since FY19. Autocentres, however, saw an improvement of 3.5 to 69.0.
202020192018
Retail62.462.963.7
Autocentres69.065.565.0

1 Numbers presented are on a 52-week basis and pre-IFRS 16.