loading
Annual Report and Accounts for the Year Ended 3 April 2020
Effective utilisation of our resources and relationships is an integral part of our plan to drive long-term sustainable growth. Our model is underpinned by our financial discipline, astute purchasing and strategic reinvestments.
Fulfilling our vision to be the super- specialists in motoring and cycling, trusted by the nation.
Our resources and relationships
Colleagues
Training and accreditation, such as our 3-Gears training programme in Retail or our electric / hybrid vehicle maintenance training in Autocentres, ensures that consistent product knowledge and service reaches our customers across all locations.
Partners
Halfords is proud to work with distributors and other industry partners to drive our business forward, supporting the sale of our products and services and enabling us to work with communities across the UK.
Brand
Halfords is the nation's go-to retailer for motorists and cyclists. We have a range of exclusive and highly regarded brands including Apollo, Carrera and Boardman in Cycling, as well as our Halfords Advanced ranges in Motoring.
Infrastructure/Assets
Our physical estate of Retail stores, Autocentres garages and Mobile Expert vans, combined with a best-in-class web platform and an efficient distribution network, provide customers with a convenient omnichannel offer.
Financial
With a strong balance sheet and strong cash generation, we have continued to invest in appropriate systems, capabilities and people to help support and grow our business for the long-term.
Our unique strengths
Read more on Halfords Unique Strengths
Services
Products
Products are at the core of our business and have been for over 125 years, defining us as the UK's leading provider of motoring and cycling products. Whether in one of our physical locations or online, customers are able to find any part or product they want for their motoring or cycling needs from electric bike to socket set, power washer to bicycle helmet. Our colleagues are the real experts and can always suggest suitable products for every situation a customer may be in.
Our services proposition is the perfect complement to our strong product business; helping to keep the UK moving whilst delivering unrivalled customer service.
Operating from approximately 900 locations – Halfords has a unique ability to offer services for our customers' cars or bicycles in a way and at a location which is convenient to the customer. Whether a customer wants their bike serviced, a new wiper blade fitted, a new set of tyres fitted or a full car service we are able to help them find the ideal solution to fit their busy lifestyle.
Our integrated approach to sustainability keeps economic, social and environmental considerations in mind, as well as the material issues of our stakeholder groups to inform our model and operations.
Outputs
Our long-term value creation
Customers
Access to a market-leading shopping experience, both online and in stores, helping meet all of their motoring and cycling needs in a way convenient to them, with access to technical and expert advice through our colleagues.
Developing, rewarding and retaining our c.10,400 colleagues so that they are engaged and driving our long-term sustainable growth ambitions.
Read more about the Training and Development in Our people and Directors' Report.
Shareholders
Generating returns to our shareholders through effective management of our financial resources.
Read the Chief Financial Officer'sreport.
Community
Building positive relationships with suppliers, customers and the communities around us.
Read more on our ESG strategy.
Environmental
Ensuring the resources our business utilise have a positive impact on the environment, both today and in the future.