The successful implementation of our strategy is critical to the delivery of the Group’s purpose and is underpinned by the values and behaviours that shape our culture and the way that we conduct our business.
Our Strategic Priorities
Inspire our customers through a differentiated, super-specialist shopping experience
Support our customers through an integrated, unique and more convenient services offer
Enable a lifetime of motoring and cycling
A team inspired and motivated to drive towards delivering our Goals, Mission, Vision and Purpose who live and breathe our brand values and represent the very best of what we offer as a business to our customers.
Being a Purpose-Driven Organisation
The Board recognises the importance of its role in ensuring the culture of the organisation is aligned to its purpose, business strategy and ambition to become a market-leading services business. In support of this, a full cultural review was completed this year.
Defining Our Culture
We are reliant on the culture of our business and the engagement of our colleagues, in addition to their skills, to achieve our ambition. It was therefore essential that we engaged with colleagues from all areas of the business to complete this review, which builds on our long-standing cultural strengths and unites all parts of our business to deliver a joined-up experience for our customers. Over 1,300 of our colleagues supported the development of our colleague values and associated behaviours, through a combination of both face-to-face workshops and questionnaires.
Due to the COVID-19 pandemic we took the decision to delay the roll-out until the first half of FY21 to ensure that it will have the full attention of our colleagues across the Group, this was led by senior leaders who had training sessions which commenced prior to the onset of the pandemic. We look forward to sharing our colleague values with you following our internal roll-out.
What This Means for Halfords
In embracing our new values, our colleagues will work together and use their skills and expertise to deliver an excellent and efficient, joined-up customer experience - wherever they shop across the Group.
Shareholders will benefit from our ability to deliver our financial commitments through the generation of additional profitable sales and a reduction in costs.
Read more about how the Board monitors our culture in the Corporate Governance Report.